Delivery & Return

What is your return policy?

We have a no quibble return policy, which does exactly what the label says. If you want to return/exchange an item, then just notify us within 14-days of receipt (by phone or e-mail) and you then have up to 30-days to return the item/s. However, this does not apply to products which are made to order or personalised – these cannot be returned unless faulty.

All items returned must be suitable for resale – unused/unwashed with tags intact and the product presented in the original box with manual intact and undamaged.  Unless faulty, you will be responsible for the cost of return postage. A 7.50€ administration fee** will also be deducted to cover original dispatch costs & re-stocking if you inform us of your intention to return before 14-days.  

PLEASE NOTE:** if a returned item is not presented as received or the product box (or manual) is damaged, an additional 2.50€ will be charged to cover a new box and manual, in addition to staff time to prepare and repack – 10€ administration fee in total.  Please take care when preparing your order for return.  Many thanks.

Upon receipt of the returned item we will issue a full refund for the cost of the item, less administration fee,* to the credit/debit card or PayPal account used for the original purchase transaction.

We politely recommend you obtain proof of posting for all returns/exchanges; further details below in ‘Instructions for Return or Exchange’.

NB: We cannot refund or credit worn/washed goods unless faulty. Please be certain of your choice before washing or using.

What about Faulty or Damaged items?

NEW PRODUCTS

We apologise if your order has arrived in an unsatisfactory condition.

If an item is found to be faulty or damaged when received, please inform our customer service team immediately.  We will then provide a pre-paid return label and on receipt of the faulty item, a like-4-like replacement.  If the item is out of stock, you will be offered the option to choose an alternative when new stock arrives or a full refund so you can purchase the item elsewhere.

USED PRODUCTS UNDER 1-YEAR WARRANTY

All carriers sold by Vira Sling are also covered by a 1-year warranty against defects in materials or workmanship. We stand behind the products we sell and will either repair your carrier, provide a like-4-like replacement (assuming your print choice is still available) or offer an alternative print/refund.

Clothes, accessories and toys cannot be returned after being used.

Proof of purchase will be necessary on all occasions.

Our returns policy does not affect your statutory rights.

How quickly will I receive my refund?

Refunds are processed within 5 working days of the goods being received by Vira Sling. You should receive an automatic bank/PayPal notification when your refund has been actioned.  If this is not received within 7-10 days of your return, please contact us by telephone or e-mail.

Instructions for Return or Exchange (inc. Hire Carriers)

To return an item, turn the delivery bag inside out (or use an alternative waterproof dispatch bag), place your item inside with your purchase details*, tape firmly shut and apply a return label.

(*)Your purchase details should include:

• Your name, address & telephone number
• Date of purchase & order number
• Reason for return/exchange

If returning an item for exchange, also include:

• Your replacement colour, print or product details

Return postage is the responsibility of the customer, although you will be reimbursed if an item is found to be faulty. When returning items you are strongly recommended to obtain proof of postage and use a ‘signed for’ service as Vira Sling cannot be responsible for parcels lost in transit.

PLEASE NOTE: when exchanging an item, we will refund the price difference between your item and a lower cost one or request extra payment to match the price of a more expensive item. If the alternative product choice is of a higher value, we will refund the full price of the returned product and invite you to re-order your new item choice which then results in a receipt for the correct product.

Where should I send my returns?

Post to; 

Vira Sling

Celsiusplein 6
5621BN Eindhoven, Netherlands

It is mandatory to send the track&trace number to: ozge@virasling.nl. Our company is not responsible for the packages lost in shipment. Refund is only possible when the product is returned in good condition as it was before. 

Our returns policy does not affect your statutory rights as a consumer.